#Kindle direct publishing support how to
#Kindle direct publishing support professional

Other ebook publishers use pretty much the same formatting as KDP. Of course, there will initially be nothing there to see or manage until you begin your uploads.

You can upload new books, change your cover or manuscript, and track your sales through this interface. After your account is complete, you will have a вЂњbookshelfвЂќ where you will manage your submissions. Go to Kindle Direct Publishers ( and set up an account with them.

#Kindle direct publishing support how to

It took me a while to learn how to master their formatting, but that was a matter of time and practice, plus elimination of a little over-thinking on my part. I have personally never had a problem with KDP and have stuck with them faithfully with great results. Yes, there is room for error, but if you search out KDP on the internet, you will find that there are relatively few complaints from authors when considered in relation to the literally tens of thousands of books they publish each year. Kindle Direct Publishers (KDP) is about as close to perfect as you can get in a publishing program. Formatting for a print book is a bit trickier and finding your feet with e-publishing first is a good option. Unless you specifically want or need a print version of your book, it can be a good idea to see how the book does in ebook form before taking it to print.

Detail oriented and process focused.I highly recommend using Kindle Direct Publishers for your maiden voyage into publishing.

Must be able to understand problems that content providers are facing, categorize, document, and decide on course of action on when and to whom to escalate

Proficiency in MS Office package (Excel, Word) and HTML.

Basic Microsoft Outlook, Excel and Word understanding and usage.

Ability to navigate through multiple web tools.

Proven ability to understand complex issues.

Demonstrated verbal and written communication skills with external/internal parties.

Ability to support Email and Phones during the same shift.

1+ years of previous experience in a contact center environment.

Proven English verbal and written fluency skills.

High School Diploma or equivalent in your country.

Must be able to follow the process and document interactions as per requirements in clear and concise manner Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate

Use customer service tools in order to provide an accurate response and an exceptional customer experience.

Demonstrate an appropriate sense of urgency for email response times and phone service levels.

Route issues and bugs that need engineering expertise to the development teams.

Proactively communicate system and process issues and customer feedback trends to management.

Escalate customer issues appropriately and correctly.Follow company policies and processes in order to process customer requests appropriately.

#Kindle direct publishing support professional

Maintain a positive and professional demeanor with customers at all times.

Demonstrate clear written and verbal communication.

Process and Respond to email and/or phone contacts received from KDP website users.

If you want to work for a team who delights customers, solves problems, and is the face of our company, the Kindle Direct Publishing Support Analyst is the job for you!

Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. The KDP Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. The KDP Support Specialist will be the front line interface between Amazon and publishers/content providers who use the KDP website to upload content they want to put up for sale on the Amazon website. Amazon's Kindle Direct Publishing (KDP) is a service for self-publishing books to the Amazon Kindle store.